View frequently asked questions regarding Patronage at Calgary Co-op.
Your 2024 Patronage (cash and equity) is displayed in your Member Earnings bubble. In mid January 2025, the cash portion of your Patronage will move into your Bonus Cash bubble, and can be redeemed in Food, Wine, Spirits, Beer stores, at the pump on fuel and car washes, and in Home Health Care locations. You can also watch your estimated 2025 Patronage earnings accumulate in the Member Earnings bubble. Your 2024 Patronage and Equity statement and T4A will be available in your online account starting in January, 2025. Log into your online account at mycalgarycoop.com to download.
Download the new Calgary Co-op app and register and verify your membership. You will then receive your Patronage Return in the Bonus Cash bubble of the app in mid January 2025. You will also instantly receive $5 in Bonus Cash just for downloading the app. (Please see full terms and conditions) See above for Statement and T4A information. If you already have a verified online account, you do not need to re-register and verify your information upon app download.
Download the appAs a Calgary Co-op member, you will still receive your Patronage in February.
If you haven’t already, please register for an online account at mycalgarycoop.com (or verify your existing online account) and we will email you in early-February with instructions on how to get your Patronage Return. If you have already registered and verified your online account you do not need to do it again this year.
Your 2024 T4A and Patronage and Equity Statement will be available in your online account at mycalgarycoop.com in January 2025.
No problem. Our Membership Services team will work directly with our members who do not have any technology to ensure they receive their 2024 Patronage Return in February. For members in this situation please contact our Membership Services team to verify your information for your Patronage Return and T4A processing. For this group only, call 403-219-6064.
As we continue to evolve and modernize our co-operative, we have changed how patronage is paid and equity is structured to make it more 1) simple 2) immediate and 3) transparent.
We have 1) simplified our equity tiers from 11 to 3, to allow members to earn cash faster, 2) receive it as a lump sum earlier each year in the Bonus Cash Bubble of their Calgary Co-op app and 3) see it accumulate in the app throughout the year in order to connect with the value of shopping at Calgary Co-op. In a nutshell: it’s more cash paid out to you sooner at a time when our members need it the most
As a Co-operative we must manage our operating expenses to maintain our patronage levels. As costs are going up everywhere, we can keep our patronage rates strong through innovate tools like this app.
Keeping the profits in our cooperative allows members to invest back into the community and the cooperative, ensuring a healthy future for Calgary Co-op which benefits all our members; a practice that is common across many other cooperatives and retail businesses. Learn more about how and where you can redeem Calgary Co-op Bonus Cash.
Our refreshed membership program makes Patronage simpler, immediate, and more transparent. Members will earn cash faster, receive it as a lump sum earlier in the year, and see the current year’s patronage accumulate throughout the year in the app.
As of November 6, 2024, members will see:
To see and download your Patronage return and share equity statement, log into your online account at mycalgarycoop.com. Click the My Document tab in the top right-hand corner to access your statement. Don’t have an account? Register and verify at mycalarycoop.com. You will receive a code to the email provided as part of the registration process. Please make sure to check your email for this code. If you have any issues verifying your account, it’s likely that the information you’re providing doesn’t match what we have in our records. Contact us at memberengagement@calgarycoop.com or call 1-833-310-0095 and we can help you.
To see and download your T4A, log into your online account at mycalgarycoop.com. Click the My Document tab in the top right-hand corner to access your statement. Don’t have an account? Register and verify your membership information at mycalgarycoop.com. You will receive a code to the email provided as part of the registration process. Please make sure to check your email for this code. If you have any issues verifying your account, it’s likely that the information you’re providing doesn’t match what we have in our records. Contact us at memberengagement@calgarycoop.com or call 1-833-310-0095 and we can help you. Your 2024 T4A statement will be available in January, 2025.
T4As are only issued for Patronage Returns over $100. Calgary Co-op is required by federal government tax regulations to report patronage returns paid to a member in excess of $100.00 and to with hold 15% of the dollar amount over $100.00.
Patronage Return on Purchases for Personal Use
If the patronage return you earn as a member is for personal use such as groceries, household items, and fuel for private vehicles, it is not subject to tax.
Write “Consumer Goods Only” across the front of the T4A and do not include the amount of the patronage return in your income on your tax return. You can claim the withholding tax amount as a credit as tax paid when you file your personal income tax return.
Patronage Return on Purchases for Business Use
Patronage returns are taxable for business persons, farmers, contractors, etc. who purchased goods for business use and used the cost of the goods to reduce their taxable income. If this applies to you, then the patronage return earned on the goods purchased is taxable and you must include the amount in your income on your tax return. The amount of the withholding tax can be claimed as a credit as tax paid.
If you have any further questions, please email us at memberengagement@calgarycoop.com or call 1-833-310-0095.